Shipping policy

Shipping Policy (SHAH)

Last updated: September 6, 2026

At SHAH, we aim to deliver your order safely and as efficiently as possible. As many of our products are made to order and fulfilled through an international production network, please review the information below before placing your order.

1) Processing Time

All items are made or processed after your order is placed.

Processing time: 2–5 business days

During busy seasons, product launches, promotions, or periods of high demand, processing may take slightly longer.

Processing time is separate from shipping time.

2) Shipping Time (Estimated)

Shipping times vary depending on the destination, product availability, fulfillment location, and shipping method.

Estimated shipping times:

  • Germany & Europe: 3–8 business days
  • USA & Canada: 3–10 business days
  • Other countries: 7–20 business days

These delivery times are estimates and are not guaranteed.

Delays may occur due to customs clearance, carrier delays, public holidays, weather conditions, peak seasons, or other circumstances outside our control.

3) Worldwide Fulfillment

SHAH offers worldwide shipping.

Depending on the product, availability, and delivery destination, an order may be produced and shipped from different fulfillment locations around the world.

This means that your order may occasionally be shipped from outside your country or customs territory.

If your order contains multiple products, items may also be fulfilled from different locations and arrive in separate packages.

4) Shipping Costs

Shipping costs are calculated at checkout based on the destination, product quantity or weight, and selected shipping method.

Any customs duties, import taxes, or carrier handling charges are separate from the shipping cost unless explicitly stated otherwise at checkout.

5) Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number when tracking is available.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

6) Customs, Duties & Import Taxes

Because SHAH ships internationally and some products may be fulfilled outside the customer’s country or customs territory, certain orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT or local taxes
  • Customs clearance fees
  • Carrier handling or processing fees

Unless explicitly stated otherwise at checkout, these additional charges are not included in the product price or shipping fee and are the responsibility of the customer.

SHAH does not control these charges and cannot predict their exact amount, as they depend on the destination country, customs regulations, order value, product type, and country of origin.

Customers are responsible for checking any applicable import rules or charges in their destination country before placing an order.

Customs duties, import taxes, handling fees, or similar charges paid by the customer are generally not reimbursed by SHAH, unless SHAH has explicitly agreed otherwise for a specific order.

7) European Union Orders

Some products delivered to customers within the European Union may be fulfilled and shipped from outside the EU.

In these cases, customs duties, import-related taxes, or carrier processing fees may apply when the shipment enters the European Union.

Where these charges are not already included or collected during checkout, they are the responsibility of the customer.

8) Incorrect / Incomplete Address

Please ensure that your shipping address is complete and correct before placing your order.

If an order is returned, delayed, or cannot be delivered because of an incorrect or incomplete address, additional reshipping costs may apply.

If you notice an error after placing your order, please contact us as soon as possible.

Once an order has entered production or has already been shipped, we cannot guarantee that the address can be changed.

9) Refused or Unclaimed Packages

If a package is refused, not collected, or returned because customs duties, import taxes, or other required charges were not paid, please contact us.

Any possible refund will be reviewed after the package has been returned to the appropriate fulfillment facility.

Original shipping costs, customs charges, and other non-recoverable costs may not be refundable, subject to applicable consumer protection laws.

10) Delays or Lost Packages

If your order is significantly delayed or appears to be lost, please check the tracking information first and then contact us.

We will help investigate the shipment with the fulfillment or shipping provider where appropriate.

Please note that customs or carrier delays do not necessarily mean that a package has been lost.

11) Contact

For shipping questions or order support:

Email: support@shahmaison.com
Response time: 24–72 business hours

We are happy to assist you with questions regarding shipping, delivery, or customs.

Nothing in this Shipping Policy limits any mandatory consumer rights that may apply under applicable law.