Shipping policy
Shipping Policy (SHAH)
Last updated: February 4, 2026
At SHAH, we aim to deliver your order quickly and safely. Please review the details below before placing an order.
1) Processing Time
All items are made/processed after you place your order.
- Processing time: 2–5 business days
(During busy seasons or promotions, processing may take longer.)
2) Shipping Time (Estimated)
Shipping times vary by destination and shipping method:
- Germany & Europe: 3–8 business days
- USA & Canada: 3–10 business days
- Other countries: 7–20 business days
These are estimates and may change due to carrier delays, customs, or peak seasons.
3) Shipping Costs
Shipping costs are calculated at checkout based on destination, item quantity/weight, and shipping method.
4) Tracking
Once your order ships, you’ll receive a tracking number by email (when available).
5) Customs & Taxes
Customs duties or import taxes may apply in some countries. Any such fees are the customer’s responsibility.
6) Incorrect / Incomplete Address
Please ensure your shipping address is correct. If an order is returned or undeliverable due to an incorrect/incomplete address, additional reshipping fees may apply.
7) Delays or Lost Packages
If your order is significantly delayed or appears lost, please check the tracking first, then contact us—we’ll help investigate.
8) Contact
For order questions or support:
- Email: support@shahmaison.com
- Response time: 24–72 business hours